Help & Support
We are here to assist you with any issues you may encounter
Common Issues Troubleshooting
Learn how to resolve the most common platform issues
App Usage Issues
Login, crashes, UI display errors
Solution steps:
1
Restart the application
2
Check for software updates
3
Clear app cache
Web Issues
Page not loading, unresponsive buttons
Solution steps:
1
Refresh the page
2
Clear browser cache
3
Try using a recommended browser like Chrome
Network Connection Issues
Cannot connect to server, sync failed
Solution steps:
1
Check your network connection
2
Switch between Wi-Fi and Mobile Data
3
Try again later as servers might be under maintenance
AI Detection Issues
Upload failed, analysis stuck, inaccurate results
Solution steps:
1
Ensure the uploaded image is clear and under the size limit
2
Re-upload from a different angle
3
Network fluctuations may cause delays, please be patient